Telkom committing theft

My prepaid telkom residential telephone number has been disconnected by Telkom without notifying me. There was even a balance on my account and that has been wiped out ? I consider this theft my Telkom. I have called their customer support numbers 10216 etc but I am always referred to another dept. I have email correspondence proof showing that there is evasion. I tried the online chat platform and they refer me to calling customer care..which is a dead end. The bottom line is that theft has been committed by Telkom and they avoid contact. There is no explanation for why my number has been disconnected. I have even been to the vaal mall outlet ...stood for 2 hours in a queue and all they do is send an email to a technician !!! They do not offer any explanation as to why my number of 10 years has been disconnected! I have not received any reply with regards to the email they sent. I advise any residential or business entity to avoid dealing with telkom. I suggest working with a cellular network. The confusion and lack of care is ********** !