TELKOM COMMITS ***** TO GET CUSTOMERS

I have ordered a DLS line at the beginning of August and cancelled it after 3 days of the contract being approved. I was not given a reference and the lady who done the cancellation had assured me that the line had been cancelled and I should call in a weeks time. Unfortunately when had called back in that week I was told that my line is active and no cancellation has been done. I called customer care who then advised me I should call the new contracts department, when I called them back they said they do not know what is goin on as my line is currently in use. I have sent an email to them called complaints department but to this day no assistance.my account has been billed and even so I have not received no router from them yet they say I am responsible. How has Telkom become so desperate to keep customers that their staff actually de***** customers and force us into staying with them. the worst part is that I have no signed documentation statin i have received this router. Telkom is the pits. not too long my mother had a similar issue but I wanted Telkom as they are reputable. I will be taking the matter further as I cant be blacklisted or even responsible for a unit or contract that I haven't even signed or forced into something I don't want. what happened to consumer rights and consumer protection act. has that also just gone out the door due to covid 19. Highly irate customer never to recommended Telkom to anyone.