Telkom commiting ***** by *****ing from their Customers

1. The Telkom internet main supply cable was ****** in mid August to end in Standerton area so our line was off. I was billed for this period until I logged a problem on the line. I was credited for October and November, suddenly I was send an account of R771.95 charging me for both months again and the amounts diver from each other, this shows me Telkom wants to bull**** their customers by trying to make up the loss, my account has always been just the adsl and line rental and also a softcap of 20GB was added which is R86.84 so what is this. The month of August I paid and September when this line was off. 2. I have been a Telkom customer for close to 20years now and I have been staying in Standerton for about 10 years now, I have being paying for a telephone line that doesn't work for 9years. I logged many complaints whereby technicians has been send to my house and said the line from the box to the house is rotten and needs to be changed a call will be logged and they will come and fix it, still today its not being fixed. I can't even log a complaint from my phone at home I must do it from work due to the line being so bad. I phone from work to my home phone it doesn't even ring at home. Take R174.56 x 12 x 9 = R 18852.48 which I already paid for something that I can't use. Telkom is *****ing the peoples money and this is pathetic, what a disgrace.