RG
Rashied G

1 reviews | Active since Feb 2013

27 Aug 2018, 10:29

Telkom commiting *****

I do not have a telkom internet plan and being billed for a service i do not have, i have called in many times and emailed to cancel a application i submitted, even posted on previously of the terrible service, i have been billed for 2 months and called the call centre to cancel it, they said there is nothing on there system and cant find any of my calls previous as previous consultants didnt save the conversation.

0
Replies (3)
Telkom
Telkom's reply28 Aug 2018, 13:28
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

RG
Rashied G's update31 Aug 2018, 08:22
Reviewer Update
Good day My ID is ***, Rashied Mac Girlley, address- 24 Darter Crescent, Zeekoevlei, 7941. Please remove this account from my name, already 2 months billed, i have emails as well asking consultants to cancel application as i was informed there is no infrastructure where i stay, went with a private company wifi instead, no technician from Telkom ever called me or did work at my house, i did the application online in February already this year. How is it possible for me to have an account when i called and emailed to cancel application. Kind regards
RG
Rashied G's update21 Sept 2018, 19:41
Reviewer Update
I haven't heard any feedback from telkom, they have confirmation i cancelled the application, then 3 months later, someome just activated an internet service thats billing me, spoke to consult said it will be sorted in the billing department a Eptishaam, nothing done