Telkom Commercial Disaster Order Number 26-45598

We ordered a data upgrade from 4Mbps Copper Uncapped to Fibre 20Mbps Uncapped for our home as both my wife and I are MD's of our respective companies plus my son is doing an online postgraduate course. The system was ordered on 17th November 2017 but the consultant allegedly left Telkom and the instruction to complete the installation was lost. I app**** again on the 17th January 2018 after an estimated 7.25 hours holding on telephone number 10213, spread over 5 days. The technician arrived on 19th January and left saying the new upgrade was done. I arrived home on Friday evening to find the data speed was 0.85Mbps and the home phone was dead in the lounge. The technician returned on Monday 22nd to connect the telephone but stated "sales haven't activated the upgrade yet", so he could not help me..........today at 11am, I spent a further 31 minutes holding for an operator on 10213 to be told that they have been "working on my problem since 8.30am".......... How do Telkom expect to grow their business when they have a dis-functional call center, disegeneous and untrained staff, outsourced functionality that does not communicate with other divisions and no central point where a complaint can be lodged or a manager contacted to assist with expediting a simple order. Alan Swart - A Very Disappointed Businessman