Telkom & collecting companies poor services

Good day

I would just like to express my unhappiness with telkom and their collection companies.

I took a contract out with telkom a about 1.5 years ago . It was for my laptop included with data package. I paid my monthly installment as usuall.

Unfortunately the Engineering company for which I worked at the time was liquidated. So we didn't receive 6 months of salaries ( before they told us we were liquadated).

We never received any compensation. So I phoned Telkom and explained my situation. They told me that they unfortunately can't do anything about that. So I went a while without paying my installment. Paying only what I could no problem. So one month I phoned regarding my account. Seeming as I received no statement what so ever. So after I spoke to a consultant I received an statement with a balance of over R10k that was invoiced to me as an cancelation fee of the 3 year contract. No problem. I arranged a monthly installment paying them a certain amount each month.

Last year 2020 Nu Debt ( the collecting company for Telkom) phoned me regarding outstanding money. I explained the situation. Then the told me my account was handed over I must pay the installment money into their account seeming as they collect the money for telkom.

So in the meantime I lost my job during the lockdown with the coronavirus. So my payments were behind again.

I got a temporarily job that paid me Decemeber. So I paid my installment December. January I phoned Nu debt for an updated statement as my money is not deducted. They told me sorry we cant help you Telkom is no longer making use of their services.

So I phoned Telkom so many times as possible asking consulatant after consulatant , email after email for the amount to be deducted as I paid it to Nu debt and they told me sorry I have to take it further with Telkom. Ive send the proof of payment numerous times.

So I stopped paying as my account was not fixed. So this is now 5 months later. I reveived not one call from telkom no statement, email,sms,call. So about 2 weeks ago I received an sms from Trace online the new collecting company with my account now in R12k. They smsed me asking when I will be able to make a settlement amount. After NO communication. I emailed them and asked them to assist as I paid money in December and still that money was not deducted. They asked me via email to send a proof of payment I explained the whole story. So I did. About 4 days later they just send me a statement with extra fees added to my account as well as the amount increased.

I am so unhappy with these companies and telkom. How am I supposed to get ahead of debt if no one can assit me.