Telkom collected router, never seen again

Since my previous complaint,Telkom visited my premises, agreed that my router was faulty, and took my router with them. That was more than a week ago. I have not heard from them since. I do not know if I will get a new router, of whether they will fix that one. <br> <br> My biggest problem is that I cannot contact Telkom at all.<br> <br> I do have a fault tracking number, but I cannot find anywhere to use it to see the status.