Telkom, clueless staff, terrible service but happy to take your money!

If there was a minus 50, I’d be sure to use it! Here’s a short reason why... I canceled my ADSL line after over 8 months of not being able to use it cause I moved (all of which I was happy to pay for). Their slick team convinced me to take the WiFi package instead, said I wouldn’t be charged for the ADSL, low and behold that was a lie. Spoke to 5 different people only to be told my cancellation request had been cancelled.

Got the WiFi delivered first week in March, was told I would be billed at the end of April. I received my bill, next day I received an sms stating I was over due and would be reported to the credit bureau for non payment. Oh next day I receive and sms saying I’ve been suspended. The invoice is only due end of April, it’s the 9th.

If anyone would like the proof, I’m happy to share as I have done with reporting this to ICASA. Telkom you are the reason why we need the consumer protection act and if you think I’ll be paying for anything after the 8th April, you are sadly mistaken!

Disgusting service!!!!