Telkom clueless about customer services

I contacted telkom 3 months ago to request to have a telkom pole to be moved only 2 meters in my property. I was advised that this could take up to 48 hours to be completed. After a week i contacted Telkom following up on the initial request and was advised that they are still bussy with the case. Another two weeks went by where i called in again and again i was advised that they are still bussy attending to my case and will be in contact with me. Three months later i called in only to be advised by the consultant that the case number i had taken down from mu first call was never actioned. She confirmed that this will be attended to and will be escalated... Not once did i recieve any call from Telkom about anything... I am still following up to this day...