Telkom clueless

I have heard many complaints before regarding telkom but wow inly once you experienced it yourself tou understand how pathetic they realy are. I have moved from adsl to fibre in February. This means I have canceled my ADSL line, obviously for some but not for Telkom. They keep billing me every month. Reference nr ***A for cancellation that was done at Centurion Mall and then I went to Mall@Reds a few weeks ago again and once again I was told it will be canceled and the amount outstanding will be cancelled. But guess what on 9 July I was billed again for an ADSL line that does not even exist anymore. It is true . .Telkom and their staff has no clue what they are doing.