TELKOM CLUELESS!

Telkom completely CLUELESS !

contacted the telkom customer care after several hours of waiting was finally put through a consultant who then tested the line and advised that the number was ported and i must contact the sales department...

once i have contacted the sales department after again waiting several hours i spoke to a lady named Chantelle, i have advised her the lady previously told me to contact your department and let you guys know that my number is ported which to my surprise she asks me what do i mean by ported which i have no knowledge off and then she says to me the number is not ported and she put back to the department i first called and never told them anything as i had to re explain myself to them

after this frustrating episode i then logged onto the telkom online chat and spoke to a guy name nondimuso which advised me that my number is ported to another company and advised me to contact the sales department which they have no knowledge of and says the number is not ported

so in conclusion what do i do , who do i believe and how do my line get sorted out when telkom messed up and they do not know how to rectify it