RA
Richard A
1 reviews | Active since Apr 2018
20 Apr 2018, 12:57
Telkom clueless!
15 days to not repair "a simple linking!" Telkom CC and WIC staff unable to assist. Hardly world class! Technical people appear non existant. Escalated fault # ********** on the 10th after 5 days of nothing, to have an undertaking that it will be addressed within 5 days!! Really they don't have calendars obviously!!! How not to market your business!
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Replies (2)0
Replies (2)
Telkom's replyOfficial
05 May 2018, 09:06Hi Richard
Thank you for making contact with us
We do apologize for any inconvenience caused to you and for late response. Please note we are unable to pick up ***. If you still having issues on your line, may you please provide us with your ADSL number. You may respond to us through face book or twitter.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply05 May 2018, 09:06
Official
Hi Richard
Thank you for making contact with us
We do apologize for any inconvenience caused to you and for late response. Please note we are unable to pick up ***. If you still having issues on your line, may you please provide us with your ADSL number. You may respond to us through face book or twitter.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's replyOfficial
10 May 2018, 14:21Hello ***
Please confirm if the fault has been repaired or if further assistance is still required?
Should the line still be faulty, please send us a private message with the faulty telephone number for us to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply10 May 2018, 14:21
Official
Hello ***
Please confirm if the fault has been repaired or if further assistance is still required?
Should the line still be faulty, please send us a private message with the faulty telephone number for us to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,