Telkom closing tickets without solving problems. Making more false promises than politicians.

So, I have ADSL line with some third party organization that I cannot mention here, and the telephone line with the best telephone line company in the world, Telkom. Read below.

Late Thursday (19-07-2018) coming back from the office, I walked into a surprise that all my connections were dead, literally dead. The morning of the same day, I met a guy who connected my line, just outside when I was leaving the apartment, he greeted and informed me he was coming to do some work for the unit above mine. Long story short, my problems started, no conclusion.

Since then, I can't make calls, neither can I receive them. I have been living with no internet connection. How is that even life when you pay for your services? I have 39 cents now on my airtime balance.

There is a series of excuses, supposedly technicians coming onsite to fix my problem. Maybe we don't both refer to oxford dictionary when referring to the word "fix", I don't know.

Friday, they came, and I was at the office when they called. I left work and came to the apartment, I called them. They said they were going to come then. The next thing I know, I am receiving an SMS saying the fault ticket has been closed and the issue relating to it has been closed. I was traumatized. Maybe they meant the SMS was gonna come, I must have misunderstood. I called and they said they came to fix it, like really guys? I was in the apartment, they must have been ghosts then, or I didn't see them, I wear glasses.

Story number 2. They said they were gonna come morning, next day, Saturday. They called, I was still asleep, around 9am. I called them back, they said they were gonna get back to me. The only thing that came back was the SMS again, which I received today (Sunday), saying the ticket has been closed, issue resolved.

Telkom, who are these guys? how do these guys operate? Or I subscribed to the false Telkom? There's lot of ****s out there, one can't tell.

I demand something beyond fixing this issue immediately is done, we can't work like this. We are not running a tuck shop here, this is serious business. I am deeply inconvenienced, affected.