Telkom - Closing small businesses one line at a time

The following cases was all closed and the service deemed "restored by Open Serve / Telkom when however the problem persists and has been since 13 July 2019. Please refer to : 10CWK130719, 11CWK130719, 32CWK260719. I received a call from Nugra at Open Serve today - 5 Aug at 17h00 - asking me if the service is working properly. Mt reply to her was "no" and that this is the same intermittent issue I've been having since I have the service with Telkom (+- 2 years). After explaining to her about the number of technicians that worked on my business line and what their advice was/is, her reply was the same; "Wait for fibre...". This does not help me or my business activities that I run from home. This does not justify why I should pay full price for a business line when in fact they know the service is not up to scratch. It grieves me most to have heard her tell me that Open Serve will not service or replace infrastructure when new tech is being rolled out. Basically : Open Serve / Telkom refuses to fix my service and makes me pay for it while they know of a fault on my line. To date I bought x4 routers (went back to the old Telkom Do D-link) and spent thousands of rands on the faulty service while spending and wasting even more time trying to contact and arrange times to be away from business in order to accommodate their technicians who never really fully repaired the service. By the way; Nugra closed the case after dropping my call in response to me asking her what the purpose of her call was if they weren't in fact planning on fixing the line.