Telkom closing our fault without resolving the issue

<p>We have a fault raised with telkom and it was closed down without our confirmation. Our ADSL line is down due to ****** cables and we had a fault raised in February for it. This week telkom closed down our incident without confirmation. They provided us with a FLLA phone as an alternative which we did not ask for and when chasing telkom for an update I was advised that our service was changed to wireless..... I started chatting to a telkom agent name Siziwe Luctecia who was so rude. He/she cut our chat off twice with no relevant update or even trying to assist. This is poor poor service from telkom. Now we are stuck with no internet and they will not re-open my fault. I am disgusted by how bad this service is and whenever i speak to telkom i always passed from one person to another with no one actually trying to help me. I surely hope someone see's this and actually try to help us as telkom is the only ISP who can replace the cables.</p>