Telkom closing faults without fixing it

Good day<br> <br> I have now gone back and forth with Telkom around 4 times and every time they close the fault saying it is fixed, and then I have to sit on the call centre for an hour every time to let them know that it is not. My line is not getting the stable 4mb it is supposed to and I have used various routers and data providers - eliminating all possibilities except that it is a line problem. My original query was 931CWK090215 and this was escalated to query number F203308 [of which nothing has happened].<br> <br> I have asked Telkom various times to actually come test the line inside my house as they do not seem to pick something up on the box outside (it seems fine from there). <br> <br> Please would you escalate this so that it can be resolved?<br> <br> Kind regards,<br> Carel