Telkom closes unresolved calls

<p>I run a business from home and rely heavily on a reliable Internet connection. Our ADSL line, as well as Telkom landline has been down since Wednesday, 8 February 2017.</p> <p> </p> <p>The first call number was: 799CTK080217. This call was closed without being resolved. </p> <p>I phoned the Call Centre again today. Apparently they were unable to re-open the previous call, so they logged new one: 541CTK130217</p> <p>When I phoned the second time today I asked if I could speak to a Supervisor, but my request was declined. We are still without an Internet connection or a functioning landline.</p> <p>(This is not the first time that Telkom has closed a call without contact me to see if everything has been resolved).</p> <p> </p> <p>Could someone please attend to the problem?</p> <p> </p>