Telkom Closes issues that have not been resolved!!!!

I really do not understand why my speeds are slow when my contract states that i am on 4mbps uncapped ADSL

I cannot even get to 1mbps, i have logged faults which some how get resolved without any communication if my speeds are are in the right range. Right now im using an MTN 3G card because my Telkom ADSL speed wont even allow me to download an image on whatsapp!!, I have screenshots of speedtests to prove my case.