Telkom closes fault tickets without doing anything

Good Day,<br> <br> I am so fed up with Telkom right now, I am just trying to sort out my internet. The line is congested, it starts getting really slow in the afternoons and only speeds back up late at night. <br> <br> I made a Fault ticket with Reference 1120CRK230216, Which was open for more than two weeks. then someone at Telkom just closed the ticket without actually doing a single thing. I would love to know who closed this ticket, as I would like to report him. I am honestly fed up, I am paying more than R700 a month and I cant even use my internet when I get home. <br> <br> My entire neighbourhood's internet is a mess and they refuse to do anything about it. They just close tickets when it's on the system for too long.<br> <br> Telephone Number: ***<br> Old Fault Reference Number: 1120CRK230216<br> New Fault Reference Number: 839CRZ080316<br> Previous HelloPeter ***<br> <br> How many references do I need before someone can fix the problem ?<br> <br> Regards,<br> Eugene.