Telkom closed my paid accounts

So I've been a telkom customer from 2021 when I signed up for a contract, when the 2 yrs of that contract was over I decided to continue with a deal even though I was using the old phone, I also added another contract which was a sim only , I have been a loyal customer until end of July 2024 when they tried to debit my account the money was not there,so they blocked both of my numbers, then in beginning of Sep I paid the amount I owed R520, my lines were open, I get my salary on the 28th of every month , on the 25th of September my sister deposited money into my account R600 within a minute telkom debit my account , I reverse the money coz this is not an agreement we made for the date, on the 30th I received an sms that I needed ti pay R401.15 ,they gave me banking details and a ref number to use. Same day of the sms I went to my banking app paid the money R402,but guess what they closed my accounts , I can't reach them , I just want then to refund my money and open my lines , I don't need their contract I will recharge myself , people who are trying to connect with me can't find me. I'm dissapointed with telkom the way I loved them