TELKOM CLOSE YOUR DOORS!!

I took an over a contract from my daughter in May. We went into Telkom Musgrave with the necessary documentation. Month end I received an invoice in another business's name which was similar to mine, but based in Midrand. I went into my nearest Telkom branch and was told to go back to the Musgrave branch - 50kms away. I went back only to be met with hositility and zero understanding of the problem. I was questioned as to who the other person is that was invoiced. It was not until I created a scene that the supervisor came over to assist. I was then met with hushed conversations in a language I did not understand and a whole lot of dirty looks. The paper work was resolved, but my bank account was double debited for three months. In this time numerous phone calls were made to Telkom as the branches are unable to assist me. The process of getting through to someone on Telkom's Customer Care line is frustrating to say the least. Nevertheless I perservered and was given a case number. I received a message saying my query was resolved. Sadly no refund. I called Telkom yet again on 18 August and was promised the query would be resolved in 5 working days at the most. Today, 07 September I called Telkom again as no refund has been received. The new agent I spoke to advised she could see the query on my account that said a R300 refund was due - it is in fact R900 for 3 months debit orders. She said the case was approved and closed but she could see the refund had not been done. I have now been advised that this is ********** activity on my account and I now need to provide an affidavid, ID copy, written request on a company letterhead for the refund, confirmation of banking details and my bank statements showing the double debits. To say I am furious, frustrated and disgusted at Telkom's inefficiency is an understatement. Never ever will I use Telkom or recomment them to anyone! But I will surely share my experience with anyone wanting to do business with Telkom as well as friends and family alike