Telkom client services and admin has big question

Horrible service! Phoned Telkom to cancel landline. Waiting forever for somone to help me. I was then instructed to do the cancellation on their website and I did it immediately. After about a month I phoned again - waiting forever. They then informed me there is now cancellation request on their system. I provided them with the documentation I got when I cancelled on the web. 2 August received an SMS stating a case number. Paid my bill 31 August. I phoned again 1 October after I received new bill and invoice for September. So I phoned again - waiting forerver. Now the lady informed me that the line has been cancelled on the same date of the September invoice. Apparently the line is now cancelled - I must just wait for new invoice to pay the immediate cancellation.