Telkom client service stinks.

When I cancelled a laptop contract I was informed that the settlement amount will go through via debit order. Normal debit order went thru on 31 October on my bank account. On 8 November my cell phone was suspended for the final account which is due on the 30 November 2022. I made an EFT payment immediately on the 8 November 2022. Today is the 11th of November and I am still battling to get my cellphone connected that was suspended for an account that is not in arrears but "credit limit" that was exceeded according to Telkom. I was informed this afternoon that it can still take up to another 24 hours to have my line reconnected.