JK
Jacques K

1 reviews | Active since Nov 2012

25 Nov 2016, 22:09

Telkom Client service not a priority

<p>I reported an issue on the Telkom website. My line was dead and no internet service. They sent me a message stating that the issue was resolved with a reference no. <br /> 431CTK131116<br /> <br /> I went home to check but my phone was still dead and still no internet. <br /> I phoned and reported it again with reference no<br /> 978CTK231116<br /> Today I received a message stating that the issue once again was resolved... I still do not have internet access. And my line is dead as Telkom’s ability to address the issue!!!. When a call was placed to them... Telkom told me that apparently the technician was at my house and could not find a problem. Yet no one came to my house and the problem is most definitely not resolved. I had to buy data for my phone as I don’t have Wi-Fi. This issue is now getting on my last nerve. This is not what I am paying for!!! Customer service and satisfaction 0 out of 10</p>

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Replies (2)
JK
Jacques K's update25 Nov 2016, 22:16
Reviewer Update

The First report was on the 23de of Nov 2016

Telkom
Telkom's reply26 Nov 2016, 10:24
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,