Telkom Clearwater MANAGERS disgusting leadership. NO response

I pre-ordered the samsung s25 ultra in January 2025 The pre-order arrived on the 07th February 2025 however only one arrived and I had to wait for the other and they didn't have the Galaxy 7 watch that comes with the deal. I was told that I can do the contract and they will get the watches the following week. The following week arrived and still no watches. They advised that they have placed an order and they are waiting for it to arrive. Till date I have not received my watch and my debit is scheduled to go off on the 20th March. I have emailed both managers of the store yesterday 13th March 2025 and none of them bothered to even acknowledge my email. I queried when I would get my watch or if I can return the device and cancel the contract since I dont have the watch that come with my contract deal. Still waiting for feedback and hopefully a resolution. But I doubt I would get any as it seems that these managers of these kind of business dont give a **** about the clients that spend their money for the paid services.