Telkom Clearwater Mall - Rude and unhelpful manager

<p>My contract phone (LG G4) with Telkom stopped working end of April. We took it to the Telkom Branch in Clearwater Mall to repair, as this is also the branch we bought it from.</p> <p> </p> <p>About 4 weeks ago, they phoned us and said that they will not repair my phone, which is still under warrenty, unless we can provide them with the till slip given to us on the day of purchase. Otherwise the repair charges will be around R6000.</p> <p>My husband went to see them, as we do not have this slip, but it is a contract phone with Telkom, so thay should be able to get all our details and information on date we bought the phones. This should be provided to their contractor repairing my phone to ensure my phone gets repaired. They then told my husband that they cannot do it without the slip, but a lady at the store said she will help him and made copies of his driver's licence and other documents and send it off the the company repairing my phone. She said everything is in order.</p> <p>During the same visit, my husband told the person assissting him, that it is a problem on the LG G4 phones - their motherboards stop working (researched on the internet) and that they replace the phone in America. Don't even repair it.</p> <p> </p> <p>So about 2 weeks ago, my husband got a message that my phone is ready and that he will have to pay in R180. When he went to collect my phone, they said the phone is not there yet and will take about 3-4 days. After another visit, they finally let us know today that my phone is ready for collection. When he arrived, they informed him that my phone was never repaired and the R180 was for handling fees when you don't repair your phone.</p> <p> </p> <p>My husband spoke to the manager of the store, explaining the above and she just denied that any of the staff member's would send an email. He also informed her that he did not say he don't want the phone to be repaired and doesn't understand why it was returned unrepaired. She just turned around and walked away, refusing to speak to him any further...</p> <p>Another staff memeber then tried to assist my husband. So my phone is on it's way again to be repaired.</p> <p>This is rediculous. More than 6 weeks now.</p> <p> </p> <p>I think it is pathetic the way my husband was treated by the Manager of that store. I will surely not support Telkom again. Will take my contract to another service provider.</p> <p> </p>