Telkom Clearwater Mall

I booked in my mobile device for repairs on 04/03/2018, I was given a reference number TRJ***040 and advised that it would take up to 21 working days to complete the repair and for the device to be returned to me.

I never received any feedback from Telkom store since I booked in my device on 04/03/2018, only until I called the store on Monday 09/04/2018(and numerous times before this) because it has already surpassed the 21 working days based on the terms I was given and they advised me that it is still at the repair centre and I will have to wait a further 3 - 4 working days until they can provide me with feedback on my device? The lady who assisted me even mentioned that there's nothing she can do. To date I have still not received any feedback from the store or repair centre.

Also I had to pay my subscription monthly fee for a device that have not even been using?

This is extremely poor customer service from Telkom and I'm really desperate for my device to be returned in 100% working order.