Telkom clearly don't care a **** for new business

<p>It's been just over 1 month since I app**** online for a new uncapped LTE offer. I was contacted within 48 hours and went through the whole verification\affordability\Ts & Cs, which I gladly accepted, I was then told that I should wait 10 days for delivery of my hardware. The rest is history, as I followed up every week since, and was repeatedly told to give it a few days which I did each time. The last call about 3 weeks ago was to a very nice lady who assured me that all is fine with my application, everything was processed and nothing needed to be done from my side other than to wait a few days more, as she could see it was ready to be dispatched.</p> <p>So, I gave this a few days and called back a week later only to then be told that my application was declined because my bank account number could not be verified and therefore did not proceed anywhere (ironic, since I'm a current customer being debited on the same account). I confirmed the number to be exactly as they have it and even sent through bank statements 2 weeks in a row to 2 different supervisors (Audrey & Portia) both whom could not bother to even reply to my mail confirming receipt. I called back both times to confirm receipt and was told that it has been escalated to the backoffice who will have to change the status on the system before it goes through.</p> <p>So here I am in the 3rd week since, waiting for backoffice to do their job (wonder if anyone works there), along with that being promised feedback from supervisors who never do. I called earlier and just as I was put through to a manager the call cut (which I anticipated so I gave the guy my number to call me back if it does), as Telkom cuts calls at 1 hour, so I called back held on for another hour and cut off again. Being told the 2nd time that the manager tried calling me and it does not go through. Do they know how to use a phone? My phone is here without a single call, I even called myself to test.</p> <p> </p> <p>So, Telkom, I cancelled other services over a month ago, sitting without broadband at home, spent +-14 hours on hold and am right back where I started. How did we reach such a level of incompetence\disregard for customers?</p>