RV
Rob V

1 reviews | Active since Aug 2015

16 Mar 2016, 09:37

Telkom clearly doesn't want my money

OK - I signed up for Telkom's LTE deal (R599) online a while back. I've had it and it's been brilliant. That's the end of the good though. Since then, I've been trying for 3 weeks to get someone at Telkom to take my money for two more contracts. <br> <br> When I phone the call center, they tell me they can't do it and I must do it online. When I do it online, I am told that I need to ask for a call back. Nobody has ever called me back. If I ask the people on Facebook or twitter, they assure me that someone from the sales team will contact me - they never have. This has been going on and on for weeks now and it's crazy. Literally all I need is for someone from Telkom to contact me and add two more contracts onto my existing stuff. It really shouldn't be that hard. <br> <br> TELKOM: I WANT TO GIVE YOU MONEY- PLEASE LET ME DO IT

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Replies (1)
Telkom
Telkom's reply16 Mar 2016, 10:22
Official
Hello RobV,

This response serves as confirmation that your query has been received.
Your reference number : SM213731
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.