TELKOM CLEARLY DOES NOT WANT BUSINESS

I have been trying for 5 weeks to get someone to come out and upgrade our switchboard, obviously Telkom doesn't want business because they are no help at all - totally disgusting. After speaking to Telkom on 10213 on 12/02/2018, i was told to send an email to ********** and ********** requested someone to come out and see exactly what is best for us in the business. This was on reference AI ********** . After no feedback we then called again 08/03/2018, spoke with Celine and received a new reference number AI ********** . On the 15/03/2018, called again and spoke with Simone, who then told us that this was assigned to Celine Dawson and she would call us back to arrange an appointment. Setsete sent mail to Celine and manager re above and was promised a call back the same day. Managing directors number was also confirmed. Obviously no call came through. On the 16/03/2018, called again and spoke with Monica who advised us that Celine who should have called us back only logs the requests (so wrong info given to us), as per Monica, she escalated it to the managers and assigned the call to A. Govendor. and was promised that A. Govendor would call us back. On the 20/03/2018, called once again and spoke to Jamain who sent ANOTHER request to A. Govendor to get in touch with us. On the 22/03/2018, was told that A. Govendor would call us and another request was sent to him and there is nothing no one can do but send A Govendor requests to call us. Really!!! Obviously A Govendor is not doing his job and can NONE of the manager that were apparently copied in on the requests do anything about this. This is really useless, you are lucky if you lines are working but they even worse when it comes to new business.