1 reviews | Active since Mar 2017
Telkom - Clear Water Branch
<p>Here are the facts:</p> <p>Telkom Case Number: ********** 4</p> <p>- Bought LTE 100Gig Contract on 11th December 2016<br />- Bought Huawei B315 Modem 11th December 2016 (cash upfront)<br />- B315 Failed 3 days later<br />- Took the modem into store on 14th December 2016, store committed to 22 working days that I may collect (this was a week late)<br />- Came to store to collect and they tried sending me away because they closed 6 minutes early, the gentleman stared me down and said "why did I leave it to the last minute", I said Its a collection, they let me in and it took 2 minutes for them to pass the modem to me<br />- Gave me new modem back, power supply and battery still not working, had to source another from somewhere because store would have had to make me wait another 22 days<br />- Did not bill for internet in December<br />- Double billed at the end of January<br />- Cancelled 100Gig contract on 28Jan<br />- We asked store to please give proof of cancellation to ensure that there would not be a problem related to 30day notice, store lady reassured us that we did not have to worry but we asked for it anyway and were not provided with the proof, we were told to trust that cancellation office would receive it in time<br />- Cancellation office on 1st of Feb confirmed that they had not received cancellation from the Clearwater branch (negligence) and subsequently sent an email on the 1st of Feb following that call to ensure that cancellation was received timeously.<br />- Opened case number: ********** 4 to ensure no debit orders would run at month end which Telkom agreed (check voice recording)<br />- We were still billed 30days later ?¿<br />- Contacted Telkom billing last week for our refund, they said they would call us back in 3 hours, its now been 4 phone calls and we are losing R1000 because of all this negligence<br />- We have not touched this SIM CARD or used data this month, because I assure you Telkom ... We will get our money back.<br />- Next we go see the police to open our case</p>
Good day David,
Your query has been logged and sent to our Cancellation Team for further assistance.
Your reference number is ***6.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day David,
Your query has been logged and sent to our Cancellation Team for further assistance.
Your reference number is ***6.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Busi,
I contacted billing now, they are talking about cancelling a SIM that was already cancelled in November, this is not the correct one. Cancel the 100Gig smart data please. We already have submitted the forms at the clearwater branch on 28 January 2017. I see billing intends billing us again.
Busi,
I contacted billing now, they are talking about cancelling a SIM that was already cancelled in November, this is not the correct one. Cancel the 100Gig smart data please. We already have submitted the forms at the clearwater branch on 28 January 2017. I see billing intends billing us again.
You've pro-rata billed for April 2017 but disconnected it now.
Now we will claim for our April refund for services not rendered.
You've pro-rata billed for April 2017 but disconnected it now.
Now we will claim for our April refund for services not rendered.
After seeing the branch, we confirm the service is cancelled and are still to be billing for April and May 2017. Then we are to request a refund for the 2 months.
We have also been debit ordered R99.00 today. Take note, we have no services with Telkom.
After seeing the branch, we confirm the service is cancelled and are still to be billing for April and May 2017. Then we are to request a refund for the 2 months.
We have also been debit ordered R99.00 today. Take note, we have no services with Telkom.