Telkom Claims - A Disappointing and Frustrating Experience

Telkom Claims - A Disappointing and Frustrating Experience

I have had an extremely frustrating experience with Telkom's claims process. In April, I submitted my device for a cracked screen repair and was asked to pay R1265 in May, which I did promptly. Since then, it's been a series of communication breakdowns and unfulfilled promises.

First, I was informed that the person handling my claim was no longer with the company, but that I would be assisted nonetheless. Then, I received an email stating they couldn't find my device and would provide a replacement. This was followed by a call to ignore the email as they were working on my device.

For months now, I've been waiting for a resolution. Every time I call for an update, I'm told they will call me back, but they never do. I've been paying for a device I haven't had for three months, going on four in July.

This entire experience has been marked by poor communication, lack of follow-through, and a disregard for customer service. It's unacceptable to be left in the dark for so long while still paying for a service I'm not receiving.

I strongly advise against relying on Telkom's claims process. It's a time-consuming and stressful ordeal with no guarantee of a satisfactory outcome.