TELKOM CLAIM THAT I OWE THEM WHEREAS THEY OWE ME

I am sharing a gain my frustration with Telkom service

I had a data contract with Telkom in 2020 April I could not connect at that time all branches were closed due to COVID19 lockdown I CALLED with no luck holding forever online and they have been deducting my money without me getting access to data

I managed to get assisted October 2020 and by then i was cancelling my contract prematurely due to poor service and they ask me to pay cancelation fee I told them to take it to the money they owe me for months deducting without accessing their data. till today the issue is not resolved

debt collectors sent by Telkom are after me and I emailed every proof to them but failing me to resolve the matter and my name is been tarnished and credit record not on good standing because of this matter. can Telkom clear my name please

I DONT RECOMMEND TELKOM FOR ANY PRODUCT THEY DONT TAKE CARE OR ATTEND TO CLIENTS COMPLAINS ALL THEY CARE ABOUT IS THEIR REPUTATION