Telkom claim procedure that suits the company and inconvience customer and we are paying every month for nonsense.

I have always known Telkom had a very poor customer service for years however this time around I got to experience how bad they treat their customer's. Me and my fiance, our phone got ****** 12/07/2024 and we went to Telkom to claim for our phones as we have a contract and insurance with Telkom and I must say that their claim procedure is ridiculous and they disregard their customer needs and do not care whatsoever. First we had to wait " literally 14 working days 3weeks exactly only to find out that they only processed 1 phone instead of 2 phone. as if that was bad enough, the phones we purchased they no longer have the phone we purchased initially so we choose 1 of the 2 provided options to be delivered and now we have to wait another 7-14 working days 3weeks again for the 1 phone to be delivered however month end of July they didn't make a mistake and made sure that they debit us for the installment of July of which we are paying for a sweet nothing because we haven't had phones for 3weeks now thanks to Telkom and we have to wait another 3weeks to get a delivery for a phone that is already available. The incompetency and lack of urgency from Telkom is on another level. And the second phone we haven't even gotten feedback if it was processed or not and I am sure it will take another 2months for Telkom to sort out as they pride themselves with ****py customer service and that's what they do best.

I am not sure how do they expect us to go on with our lives without phones which we are paying for.

Clearly Telkom will never understand customer centricity.