Telkom chop shop devices

Hi I am having such a distasteful experience with telkom pavilion and the billing call center.

I have taken out a contract with them the oppo reno 7 5G which i pay an arm and a leg for.

However this device was a defected device.

The device doesn't even read the Sim card.

I took it back to the telkom store and booked for investigation.

I made it very clear that it is unfair for me to pay for a brand new done if it's gona be repaired and insisted for a brand new device.

When I picked up the device the technical consultant assured me the device was replaced, however it did not come in a box sealed just in a normal courier packet.

I called the telkom customer billing department and open a case coz the consultant also agreed that this was irregular.

It's gone over 7 days nothing has been done. I now spoke to an *********** guy in the billing department named Bulelani who has noway of speaking and doesn't know what he's there for.

He was so rude, unhelpful and clearly not mentally equipped to be working in such a department.

I'm still sitting with a defected device and I'm paying over R2000 a month such unsatisfactory services from telkom. I will NEVER take out another contract with them... 10 years of support to telkom and this is the appreciation you get