Telkom Chinese New year special contact

I received a mail from Telkom for my contact bill as usual, but in this specific mail was contacts advertised for their February Chinese New year specials.. on this there was a Huawei P Smart for R199 which included a gift pack, 100 all network minutes, 10gb of data per month for 6 months, on a freeme 2gb package. The issue here was that it stated a 6.21" screen with 3400 mAh battery, however upon clicking the picture, it then took me to the Telkom website to do an online order, to which I did, I have the SMS & email confirmation, but only to realize that on the website this is not a 6.21" screen but rather 5.65", which is incorrect according to the advertising on my email. So the call centre called the very next morning, the person was Nokwanda from number 021688 etc , I explained the issue, advised her that I have also been to a Telkom branch as well, to which they advised it was a misprint although I will have to escalate it to management to be resolved.. Nokwanda then advised she would get her managers email address & call me back shortly, but obviously nothing happened.. I then called 10213, went through to online orders.. spoke to Samantha Govender, she advised to send her the mail & the screen shot to ********** to which she received & confirmed that I am correct regarding the advertising and it is a misprint, as it is apparently the new Huawei P Smart 2019, so she took it up with management while I was holding on and advised that management will call me by the end of the day with a solution, nobody called yet again since 26/02/2019. Please can I have this concluded & resolved Telkom..