Telkom cheats my package

I signed up for a Telkom mix package that supposed to cost R389 a month on 1 Nov 2015<br> 2 months later I noticed that I was being charged a much higher fee. <br> I compliance directly as well as on hellopeter. <br> I got a call saying they could not help me & need to go into the store at which I signed up initially. <br> I went to the store (Pavillion) twice & was told on one occasion that the consultant who helped me isn't in. <br> On another occasion they were offline. <br> I stay 45 kgs away from the store. I cannot find the time to keep going there. And what guarantee do I have that the consultant will be in???!!!<br> This is going on for 4 months now!!!<br> Please assist. <br> My package was supposed to be: Telkom anytime and a Samsung duo plus handset with 100 mins a month for R389<br> They put me on Telkom anytime extra! So the bill went up further....<br> I specifically asked the consultant on 1 Nov to ensure that I was getting the Telkom anytime & not anytime extra...<br> This was for the number:<br> ***