Telkom cheats customers

My debit orders go through successfully on time all the time. I then had my services suspended without any notice, when I called telkom I was told that I need to make a supplementary payment of R171 which I was told was due because of an earlier upgrade. When I asked why was I not debited this amount or notified prior to my services being suspended the agent didn't have an answer or explanation. She then told me make the payment and send through proof of payment that way my services would be on again at 7pm if I paid and sent through proof of payment. It is now the following day at 4pm and still don't have services. I called telkom and spoke to an agent who said the payment didn't reflect. I asked her what will telkom do to make it right to me because I am now currently out of service for over 24hrs. I was told nothing. I asked so I am paying for services I can't use, she rep**** yes. I asked for a supervisor and was told they were not there, they will call back until now I still haven't received that call back. The service I have received in the last 48 hrs is terrible because and I wouldn't recommend anyone move to telkom. They cheat people out of their money but charging them and not providing them with services as per agreements