TELKOM CHEATED ME IN BROAD DAYLIGHT!!!!!

So this month my debit order didnt go through & I wasnt notified, i thought I had problems with my router & went to Telkom Cresta on the 19th of November .A very rude lady told me to go and pay R598 (Which was double what I pay monthly) and i immediately went to deposit the full amount at ABSA, after doing this I called the call centre as per her instruction and was told I would be reconnected after 3 days.<br> Today I called thrice (first lady was helpful, 2nd lady hung up on me and the 3rd gentleman told me that there is a turn around time of 7days to wait for reconnection.) This means that I will only be reconnected next month and I will have forfeited whats remaining of my data. Is this fair that it takes 2 weeks for me to be reconnected??? I paid double and now have to wait for 2 weeks for reconnection. How ridiculous is that I must pay but will be forced to forfeit my data??? How do I cancel my contract with you????