Telkom cheaper but not worth the stress you cause

Telkom took an extra unauthorised debit from my account which caused an unpaid & they cut our WiFi off. To get immediate reconnection I had to pay them online which was double my monthly due amount and it was only due later in the month so I actually owed them nothing at the time. Because we were working ,& my daughter was studying online at home due to the lockdown I had to get reconnected immediately. This was last month. This month before the due date of payment we have been cut off even though we don't owe anything. I went into Westwood branch, asked why my invoice shows the incorrect amt, why they have cut me off & if they could please sort it out. There was no explanation to why it's such a mess & no concern about getting my wifi & our cell phones connected, just that I will get a call. I have been told twice before that I would get a call and never did and It's Saturday so I do hope I will get that call. Telkom you seriously need to look at your system Ms & service as they cause your clients endless stress.