Telkom cheap but impossible

I selected 1 star for telkom but they dont even deserve that 1 star. Absolutely **** service. I took an adsl package with telkom on a month to month basis. Iv been trying since the 5th of June to cancel my service and im advised to do it online but it doesnt give me the option to cancel online so i let the service run for another month. So i go into the store on the 2nd of July to cancel and they advise me that they are offline and cant assist. I called the call center today and waited 20 mins on the line to speak to an agent(nothing new. Such a big company cant hire more agents) and she tried to assist me to cancel online but i was not able to link the account to the profile. So she sent an email to ********** so link the account for me and advised i must call tomorrow. Is this how telkom make money of their customers? By making it impossible to do anything with them. I wil have to pay for all these days of service just because i cant cancel when i want to.. i wasted over R800 last month because i couldnt cancel and now again i will be charged for the days which i need to wait to cancel. Its a mission to take a new contract with them and a bigger mission to cancel an existing contract. All i needed is for my ADSL to he cancelled so i can take a LTE deal with them but now im thinking twice.