Telkom Chat Support appalling

<p> Time has come to need the dreaded telkom again, as i need to have my line moved.</p> <p>As i visit their website i was quite surprised to see that CHAT support is an option now.</p> <p>Thinking that over chat, no spelling mistakes can be made so i can type the address things should go better.</p> <p> </p> <p>It is absolutely abdurd that a SA telephony company as big as telkom, cannot pick up an address in a South African town. They insist on a suburb which does not exist in towns such as Malmesbury but yet they say they cover malmesbury....</p> <p>When asking the chat lady about my options (Triselda) she told me to go to a shop or call in.</p> <p>I asked how would they be able to help me if she cant, and they all use the same system... her response was "you will need to fill in a form". </p> <p>Ok, so i mentioned my displeasure and asked for a reference number, and the chat was closed on me with no reference at all.</p> <p>again Telkom proves they do not give 2 hoots about service.</p> <p>Proper Chat services will not allow a chat agent to close the chat without user confirmation. It will also automatically generate a chat reference.</p> <p> </p> <p>Now i need to start all over again, but little hope of better service.</p> <p>Absolutely disgusting having to deal with this years on end.</p>