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Steven C

1 reviews | Active since Aug 2018

06 Aug 2018, 20:20

Telkom - Chat Service - Very Poor from a staff member - No Help at all

After using their online live chat service for reporting a fault on my Mobile LTE account. I was rudely just not given a reference number to report my issue to a more senior person to investigate my account or the tower near my area. As for the past 3 days i have been experiencing high packet loss. Thought it would go away or be fixed in a timely manner. Thus why i wanted to report it. Poor customer service. I have a screen shot of the person that was helping me and the entire chat. Please Telkom, start improving it's about time. Why would this person ask me to call rather than assist me ? That's why this service is there. Makes things so simple and i wasn't even asking for much. Paying R800 a month for poor customer service. Maybe this is why people are just going the alternative way ?

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Steven C's update29 Aug 2018, 19:59
Reviewer Update
17 Days ago. This matter has been escalated to the relevant department and feedback will follow ? Still nothing. Still experiencing issues. For the pas 3 weeks. Perhaps it's time to be honest with customers if you are experiencing account issues on your servers or perhaps the towers near your customers when they report an issue ? R800.00 a month and this is the service you get. There were no major issues with my account, but for the past month it's been horrible.