Telkom chat agent (Mtheki Tsuputse) failed in providing good service...again!

I bought internet and data bundles but for some reason, I could not use it for internet browsing. I went to the Telkom Online chat app and raised my concern. Mtheki Tsuputse was the agent who assisted me. At 9:46:31am he asked me for my ID/Passport, residential billing, alternative number, bank name, and at the same time (9:46:61am) he disconnected me because I took to long reply.

Telkom - your agents don't want to assist us and they take no ownership of any incidents reported to them. There are people out there who is willing and able to work. Please look into this.