Telkom charging you for services unrendered.

So I was doing a contract upgrade with Telkom in April Despite the fact that their delivery service was upsetting with constant delays, telkom had to take it a step higher.

So a new line was apparently opened where telkom charged me double (my line and the new line) with a subscription and so on cost.

I initially called the call center. I asked the line be cancelled and only an upgrade be kept on record. Then without my request, my active number on my new device was sim swapped to a pre-paid number. I called again to ask for a resolution, I did this I think four times. Then I was eventually told to go in store to swap back my number as it can't be done in store.

Well, I went to Cnr Sauer & Main St Ground Floor, Marshalltown Exchange. The consultant there told me to go get a proof of residence in branch as he would not look at my case without it. I then printed a statement at my cost and returned in branch. Upon producing my drivers license, I was again turned away being told I would not be assisted without my ID.

Trying to contain myself, I asked for a complaints email address as I was tired of the ups and downs. Everyone in the branch then told me they have no idea of the number and was referred back to the call center, this time told to call 10210 and ask only to speak to management.

At 14:49pm on 1st June 2023, I spoke to a Nonhlanhla Mgomezulu on the first call, she refused to include me on the escalation email and eventually hung up the call.

I now ask your assistance where able to resolve this.

The below are all the case numbers issued and closed with no resolution:

Case number : ***8, ***8 and ***8