SF
Siyabonga F

1 reviews | Active since Jul 2012

27 Dec 2016, 17:08

Telkom charging without offering any service

<p>I have a bad experience with Telkom. I app**** for an FTTP cable and then I cancelled the application due to the dates that kept on moving as a result the house not ready for the installation. To my surprise Telkom started deducting from my account for a service that they are not offering. I called the call centre to enquire and they rejected my dispute and now have move the account to attorneys who I also explained to them about this issue and they said they will contact Telkom to this day the issue is not resolved. </p> <p> </p> <p>Can telkom please resolve this issue as if it affecting my credit record and I will not allow Telkom to deduct from my account with offering me any service. It is very strange as they still can't resolve this issue when I call, they refer me to the lawyers who are external and the lawyers advised in my case they can't help. </p> <p> </p> <p>Please becareful of Telkom deducting accounts without offering any service. This is such a bad service and I am sure the worst is still to come with incorrect billing </p>

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