Telkom Charging twice for 1 line...

Before I left for China I contacted Telkom as I had a tenant moving in to my property. They told me that the tenant can do a change of ownership and there will be no further action for me to take. However, now it’s been uncovered that when the tenant claimed ownership in order to keep their phone number Telkom actioned a “home move” of the line and didn’t explain or notify myself or the tenant that my account/ line was still active.

This billing issue needs to be escalated immediately please as Telkom cannot charge twice for the same line. The bills for my account need to be reversed and the account closed. My tenant has moved their line/ phone number to my address and is paying Telkom for that usage.

I contacted Telkom numerous times before leaving South Africa in attempt to prevent such a mess. I was told that so long as the tenant claims ownership, my account would be closed. That is the only reason I didn’t cancel the line prior to leaving South Africa.

This needs to be resolved before another bill is created for my account- you’re already receiving payment from my tenant for this line. Telkom is double charging 1 line.

Telkom makes it near impossible to contact them from overseas with no emails available, the chat facility is constantly down or unavailable due to time difference & it’s not possible to call them from here.

This is about principle- I’ve done everything I was told to do by this company, but that didn’t work. Now I’m receiving bills for a service I’m not using and it’s not right. My tenant it already paying them for the service.