Telkom Charging Me for Unauthorized WASP Services, No Refund for Months, and Now Claims My Complaint “Does Not Exist”

I am extremely disappointed and frustrated with Telkom’s complete inability to resolve a billing issue that they acknowledged was caused by unauthorized WASP/WAP subscriptions on my account.

For over two months, I have been communicating with multiple Telkom agents via email. Telkom repeatedly admitted in writing that:

• Unauthorized WASP subscriptions were added to my account without my consent • These charges ran for 7 months • I was billed incorrect amounts every month • They were aware of the issue affecting multiple customers • They would refund me and correct the billing

Yet nothing has been fixed up to now. Instead, Telkom continues to:

• Delay the refund • Give contradictory information • Blame bank mandates • Send copy-and-paste replies with no progress • Threaten my credit score while the matter remains unresolved on their side

The worst part:

On 16 February 2026, I called Telkom again and was told “there is no complaint on the system”, despite having a full email trail with Telkom acknowledging error, confirming WASP charges, promising refunds, and escalating the matter.

This means Telkom has either: • Lost my complaint, • Failed to log it internally, or • Is giving misleading information — all while deducting incorrect amounts for months.

This level of incompetence is unacceptable for a company of this size. I have emails from multiple agents stating:

• The WASP charges were unauthorized • Refunds would be app**** • A billing investigation was underway • My account was part of corrective actions

Yet no refund, no correction, and now Telkom claims the complaint does not exist. My patience is gone. This issue has caused financial stress, wasted my time, and shows a complete lack of accountability from Telkom. I am escalating this matter to ICASA as well and will not allow Telkom’s internal failures to harm my credit score. I want: • Immediate refund of all unauthorized WASP/event charges (May 2025 – November 2025) • Correction of my billing • Confirmation that my credit will not be affected • Proper logging of my complaint and written proof of resolution

Telkom needs to take responsibility and resolve this now.