Telkom charging me for a service I did not subscribed for

I have a multi simcard package from Telkom. I saw on my account that I am being charged an amount which I don't know what for. I went to the Telkom branch and they said that was for a service that we signed up for on our phone with the number ***, but we did not sign up for anything. The service is called "Basebone". I am not sure what Basebone even is as we did not downlaod an app or anything but accourding to Basebone we spend hours and hours on it every day. I asked Telkom to stop the service but they said since we enrolled on it we must stop it from our side by dailing *179*7867#. I did that but even on the phone it shows there is no subscriptions. This was done on the 8 Febr 2022, and I also took a video of the phone screen where it says that I have no subscriptions. Even after this date Telkom STILL charged me for this service. I went back to Telkom numerous times to stop the service since I can not stop it from my side and Telkom still kept on charging me. I tried to reclaim the money from Telkom numerous times but they blame me and Basebone. Basebone recon we did subscribe so they are not liable, but we did not subscribe and running the USSD code it also shows we are not subscribed