Telkom charging me before installation, cannot get hold of them

I signed up with Telkom. They told me I would pay pro-rata for the first month after installation. I received an sms on 1 Oct saying my installation was complete, but no one had been to my property. I requested a callback and finally got one several days later to tell me it was fine nothing would be charged. I now received an invoice to pay and I still have no internet. Guys came on Friday but couldn't get some cable working and promised to come back yesterday and never came. In addition the invoice I recieved is in my ****en name and not my married name that I gave them, so there has been some admin glitch too.

My biggest problem is that I cannot get hold of Telkom. 1) When I click on a link to contact them on the website (one of the options on the Help/Talk to us page) it re-routes me to the marketing page. 2) When I call 10210 it does not accept any of my reference numbers so I cannot get through to a consultant. 3) I have had no repsonse to my email I sent to ********** on 1 Oct. 4) Requesting a call back takes days and then they give me false information. How am I supposed to get hold of someone to deal with these issues???